Reach support
Limewin Casino customer service
Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the week.
Contact support
Must be 18 or older to play. Full terms apply — read them before claiming.
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Channel choice
Fastest first, the rest when you need them
You will have picked the channel that fits your question and know how fast each replies.
Now versus waiting
Use live chat on the site for anything urgent, and a person joins in about 2 minutes, day or night.
Written records
Best for documents and anything you want in writing: send it to [email protected] and expect a reply in about 4 hours.
You would rather talk it out
Call +61 2 5127 9029 (AEST) when talking is easier than typing, and you are typically on the line within 5 minutes.
Six local facts
Australian players get local help
It clears up any doubt that you can reach a person on your own time zone and languages.
How to reach
Phone: +61 2 5127 9029; Time zone: AEST; Languages: English, German, French, Spanish; E-mail: [email protected]
Who supervises
Regulator: Malta Gaming Authority, MGA/B2C/473/2019
Where to get help
Help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
Three steps
Written first, escalated second
Every complaint starts in writing, gets a named owner and moves up only when you say so.
When the first answer failed you
Put your account e-mail, the dates and what you expected in one message to [email protected]. You get a written reply with a reference number.
A second pair of eyes
Still unhappy after that reply? Ask the same thread for a manager review. A senior person rereads the whole exchange and answers in writing.
Limewin Casino and the licensing body
Two answers later and nothing has moved, you can take it to the Malta Gaming Authority, which licenses Limewin Casino. Keep the reference numbers ready.
Skip the wrong inbox
Right inbox versus a slow detour
It stops your message sitting in the wrong inbox while you wait for an answer.
Your account
Support, everyday questions: [email protected]; Verification, photo ID checks: [email protected]
Money
Payments, deposits and withdrawals: [email protected]
Everything else
Complaints, unresolved issues: [email protected]; Privacy, your personal data: [email protected]; Partners, business enquiries: [email protected]
Six details
From a name on a screen to a licensed company
Players worry a casino has no real address; this table settles who holds the licence.
Company
Legal name: Limewin Limited; Company number: C-45894 (Malta); Registered address: 85 Triq il-Qasam, Birkirkara, BKR 2941, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/473/2019
Written contact
Support e-mail: [email protected]
Late at night
How long until support replies?
Nobody wants to send a message into silence, so here is how fast each line usually answers.
Live chat
Live chat: Available 24 hours a day, 7 days a week; Chat first reply: 2 minutes; Time zone: AEST
E-mail
E-mail address: [email protected]; E-mail reply: 4 hours
Phone
Phone number: +61 2 5127 9029; Phone wait: 5 minutes
Five things
Before you message, have these ready
Most slow answers are just missing details, and a short checklist usually removes the delay.
What to gather
Pull these together first and the first reply is usually the only one you need.
- Your login e-mail address
- Screenshot of the error or payment
- The date and time of the issue
- A photo ID for verification questions
- Card image if payments are affected
Stuck right now
Ask the question that fits you
What happens when a support reply does not settle it?
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Reply to the same chat or email and ask for it to be escalated to a supervisor. If the answer still feels wrong, send the history to [email protected]. Nothing is closed off after one exchange.
What happens when I close my account for good?
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Ask support to close it and they will confirm when it is done. Outstanding withdrawals are still paid to you, and you can ask for your data under the privacy rules later.
Do I need to wait for a weekday to reach someone?
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No. Chat, the voice line and email all run 24 hours a day, seven days a week, with no weekend gap. Someone picks up at any hour you are likely to be playing.
Can I ask for a copy of my personal data?
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Yes. Write to [email protected] and ask for a copy or for deletion, and the team confirms what was held and what changed. A few records are kept where the licence requires it.
What if I cannot recall which email I signed up with?
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Give support any two details you do know, such as your full name and date of birth or a recent deposit amount. Never send a password, because no one on the team will ever ask for one.